TH - Business Operations Associate (6-month Contract)

We also hope you'll bring your own ideas. If you see a better way to do something, we want to hear it. This role isn't just about keeping us in good shape today — it's about helping us build the systems that will hold as we grow.

This role is offered as a 6-month contract initially, with potential to extend based on business needs.

What You'll Do

• Own the end-to-end operations of Fellow Intelligence workshops: pre-workshop planning, client communication, checklist management, material preparation, and on-the-day logistics.

• Design and continuously improve the client experience across the full workshop journey, from first confirmation to post-event follow-up.

• Send workshop materials to participants on time, manage registrations, and ensure every session runs without friction.

• Gather feedback and document learnings after each workshop to improve future delivery.
  
  

• Keep track of all active projects: status, timelines, deliverables, and next steps. Make sure nothing falls through the cracks.
• Evaluate how we work and identify areas where we can do things better. Propose and implement workflows that help the team move faster and more clearly.
• Maintain up-to-date records for quotations, invoices, and project documentation.
• Monitor deliverables across teams and follow up proactively to ensure timely completion.
• Gather key information from stakeholder meetings and turn it into clear, useful reports.
• Support the documentation of objectives, key results, and process improvements; present findings to the team when needed.
  
  

• Coordinate the drafting, review, and signing of legal documents, working closely with our Legal team who handles all drafting — your role is to keep the process moving: tracking status, chasing approvals, and making sure nothing gets stuck between parties.
• Manage vendor accreditation and client accreditation processes end to end — registering Fellow Intelligence as an approved vendor with corporate clients, and onboarding new vendors into our system.
  
  

• Initiate client billing upon completion of deliverables and follow through as the point of contact until payment is received.
• Work closely with our accounting vendor who handles all invoicing and collections — your role is to track status, follow up when needed, and ensure nothing slips through.
• Manage partner accreditation processes — onboarding and maintaining Fellow Intelligence's status as a certified or approved partner with key technology providers.

• Keep the team's shared knowledge organised and accessible: documentation, templates, process guides, and key reference materials.
• Manage inventory of team assets and ensure everything is tracked and accounted for.

What We're Looking For

Must-Haves

• At least 1 year of experience in project management, workshop coordination, operations, or a relevant role where you were responsible for keeping multiple things on track.

• Clear communicator in Thai and English, written and spoken. You can write a professional client email, summarize a meeting clearly, and flag a problem without causing panic.

• Genuinely organized — you have a system, and it works. You don't need to be reminded twice.

• Comfortable working across teams and functions without having formal authority over them — you get things done through relationships and follow-through.

• A mindset for improvement — when you see something inefficient, your instinct is to fix it, not work around it.
  
  

Good-to-Haves

• Experience coordinating legal or procurement processes (you don't need to understand contract law — just how to keep the process moving).

• Familiarity with project tracking tools (Notion, Asana, Monday, or similar).

• Experience in a startup, consultancy, or fast-moving small team environment.

• An interest in AI and how it's changing the way organizations work.
  
  
  

What We Offer

• A lean, high-trust team where your work is visible and your ideas are heard.

• Direct access to the CEO and exposure to every part of how a growing AI company operates.

• Hybrid-remote — with on-site presence required for workshops and a monthly team gathering.

• GenAI tools budget — we provide credits for AI-powered tools to help you work smarter.

• Real opportunity to shape how operations are built at Fellow Intelligence as the team grows.
  
  

How To Apply